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March 07, 2026
We understand that even within a volunteer-run organisation, complaints and disagreements can arise. Our goal is to offer clear guidelines and support to ensure that such issues are addressed fairly, efficiently, and in a way that preserves the positive and collaborative spirit of our community radio station.
This page outlines the various steps available to volunteers for resolving complaints, from informal discussions to formal mediation processes.
We believe in fostering a culture of open communication and respect, where volunteers feel comfortable raising concerns and seeking solutions without fear of reprisal.
Whether you're facing a conflict with a fellow volunteer, a disagreement about station policies, or any other issue, our resources are designed to assist you in finding a satisfactory resolution.
Please explore the information provided on this website, and don't hesitate to reach out to our designated contact for further guidance or support.
Together, we can maintain a harmonious and productive environment at 88.5 FM Community Radio
Below are the 4 steps in the dispute and resolution processes.
Try to resolve the complaint informally by talking to the person you have the complaint with.
If you are unable to resolve the complaint informally, file a formal complaint with the Complaints Officer.
The Complaints Officer will investigate the complaint.
If the complaint is warranted, this will go to the Complaints Review Committee for further investigation.
Where a formal investigation is completed by a Complaints Review Committee, subject to the terms of appointment and delegation by the Management Committee, they will report their findings to the Management Committee
Radio VCA88.5FM is committed to addressing and resolving complaints in a fair and timely manner.
This procedure outlines the steps for handling a complaint on both an informal and formal basis.
Informal complaints can often be resolved through direct communication and mutual understanding, while formal complaints involve a structured approach involving documentation, investigation, and mediation.
Complaints can range from minor issues, such as misunderstandings or miscommunications, to more serious concerns, including harassment or discrimination.
Complaints are categorised as illustrated below, with priority given to issues posing significant risk to individuals or the organisation. This helps ensure limited resources are appropriately allocated.
